For the month of November, we will be exploring the topic of damage here on the blog. This week we’re talking about how we track vehicle damage, and how you can help.
Carshare vehicles tend to take a bit more of a beating than your average car, truck, or van. This is because there are different people behind the wheel every day, sometimes every few hours, and they all have different driving habits. Some people are experts with parking in small spots, while others may have no experience driving large vehicles. We encourage defensive driving, staying alert and aware of all your surroundings, and always taking the weather and road conditions into account – this is hands down the best way to prevent damage from happening in the first place. But what about damage caused by someone else? Inspecting and reporting damage to Peg City staff will mean you don’t get held responsible for something you didn’t do.
After you make a booking, you’ll receive a confirmation email with all the details of your trip, as well as a short list of any damage on that car that we’re already aware of. Any preexisting scratches, dings, or dents with be noted by a numbered sticker on the car itself.
New this month, we’ve added window stickers and booklets in every car to remind you to Take 5 Before You Drive – the booklet will guide you through damage tracking and help troubleshoot common booking issues. Here’s our Fleet Manager, Will, installing them in our first AWD SUV, parked in the Exchange District.
When you arrive to pick up your ride, walk around the vehicle to check for anything new. If you spot any new damage that is larger than a credit card, and it does not have a numbered sticker, it needs to be reported.
You only need to report damage that doesn’t have a sticker or is not in the damage notes in your booking confirmation. Was this dent listed in the email? Is that one big scratch or two separate ones? We would rather hear about it twice than never hear about it at all.
We rely on our members to be our eyes and ears out there on the road! To report damage, please send us an email with photos, or give us a call. This should always be done at the start of your trip.
If you happen to be the one to cause some damage, big or small, please let us know. If you are in a collision, or you are not sure if a vehicle is safe to driver, call us.
Our next post is a going to be a special one. We can’t wait to share it with you!