Building upon the convenience and flexibility of our free-floating carsharing option, the High-Use FLO Zone feature brings even more benefits to your fingertips. Here’s how it works.
When booking a FLO car through our app, watch for vehicles with a special gift icon. If you select one of these cars, you can earn a 30-minute credit toward your booking.*
All you need to do to claim this credit is to return the car to a designated High-Use Zone at the end of your booking. It’s as simple as that! Earn credit while contributing to the efficiency of our carsharing system, ensuring that vehicles are readily available for other members in areas with high demand.
Of course, we understand that flexibility is key, so we’re giving you the option to choose whether or not to take advantage of the credit. You can always return the car to the larger designated FLO Zone at the end of your booking.
We hope this new feature will reward you for participating in our carsharing community and make carsharing with Peg City a more convenient and enjoyable experience for everyone.
So, keep an eye out for those gift icons and start earning credits toward your next booking today!
*The gift icon will appear after a car has been sitting for 48 hours. The FLO car must be returned to the High-Use FLO Zone marked in red for the credit to apply.
Making bookings on our app just got a whole lot better! Grid search has arrived, and we're here to walk you through how to use the booking grid. If you haven't had a chance to…
FLO cars have been on the streets for a few weeks now, and we've been hearing a lot of positive feedback from members on the convenience and ease of using FLO. As we head into…
Making bookings on our app just got a whole lot better! Grid search has arrived, and we’re here to walk you through how to use the booking grid. If you haven’t had a chance to download the Peg City Car Co-op App yet, you can find it in the App Store or Google Play Store.
Grid search lets you view the existing availability of your favourite car, truck, or van. This tool is your best friend when your day’s flexible and you’re searching for a few free hours to run errands.
Here’s a quick video tutorial.
And here’s your step-by-step guide.
How To Use the Booking Grid
After logging in, search for a round-trip vehicle. Select your ideal start and end time first, then click “Find vehicle.”
A grey pin indicates that a vehicle is unavailable for the requested time. To see when it becomes available, click on that pin. Next, tap “View other availability” to open the reservation grid.
The start and end times you’ve selected are outlined in blue. As you can see from the legend above, the solid green bar indicates the time you’ve requested and can reserve, the white with the green outline indicates the time that’s available (but not yet requested), and the grey points to other reservations during which the vehicle isn’t available to you.
To book the selected vehicle, adjust the start and end time of your booking to fit the availability. Tap the solid green bar. Next, click “Reserve.”
From here, you can also click the arrows above the grid (by Availability near…). This will show you the booking grid for vehicles nearby. Clicking farther right moves you farther from the original car you selected.
Important Limitations
Finally, we want to note two key limitations when it comes to using the booking grid. First, if you’ve selected unique criteria (like a car seat, towing hitch, or an SUV), those criteria won’t stay selected when you search for more cars using the “Availability near…” arrows. Second, the booking grid only works for bookings up to 60 hours or two and a half days long.
If you’re attempting to make a longer booking and are having trouble finding availability on the app, we suggest using the desktop site to make the booking.
In Closing
We couldn’t be happier about bringing this new functionality to the Peg City app (and based on all your feedback, we know you will be, too)!
Building upon the convenience and flexibility of our free-floating carsharing option, the High-Use FLO Zone feature brings even more benefits to your fingertips. Here's how it works. When booking a FLO car through our app,…
FLO cars have been on the streets for a few weeks now, and we've been hearing a lot of positive feedback from members on the convenience and ease of using FLO. As we head into…
Anytime after 9:00 am on April 26, 2023, all Peg City members will be using our new booking software to make bookings and manage account details. We’re here with a two-part tutorial. First, we’ll lead you through the login process for the desktop site or app. Next, we break down how to make bookings and manage payments from your desktop computer.
Logging In
Remember, our old login page goes down at 10:00 pm on April 25th. You may need to change bookmarks, clear your cache, etc, if navigating from your web browser.
Download the app or go to pegcitycarcoop.ca and click “Log in.” Follow the Forgot your password? link.
Enter the email address associated with your Peg City account. If the email matches the one in our system, you will get a confirmation message. (Don’t forget to check your spam folder!)
You’ll find a reset password email in your inbox. Click the reset password link, enter a password that meets the criteria, then press the green check mark. You’ll be sent to the website from there!
Making Bookings From the Desktop Site
The rest of this tutorial applies only to the desktop site. The app will lead you through a tutorial of its own the first time you log in.
Select the search icon on the top menu bar, and follow these steps to make your booking.
Select a start and end date/time. The minimum booking time is one hour, and you can reserve up to six months in advance.
Choose how you want to search for vehicles (e.g. according to address, selected stations, or preferred stations).
Choose any accessories you wish to filter by.
You can search by grid or map. With map search, you’ll see cars based on your home address by default.
Once you’ve entered your search, vehicle pins will populate the map. Bold green pins indicate available vehicles that meet your criteria, faded green pins are available but don’t match all your accessory criteria (ex., vehicle type, bike racks, AWD, if applicable), and grey pins indicate vehicles that are not available during your selected time. You can adjust your times on the map to see what else becomes available.
When using grid search, select the station you want to book using the Preferred Stations dropdown. (Go to Profile>Preferences>Preferred Stations to customize your preferred stations.) You can sort by neighbourhood or station name or number and look for the vehicle nearest to your address on file. You can also adjust your start and end times from a grid search, add hours to the calendar, and request to view more stations. Once you’ve found the vehicle that meets your needs, select Reserve.
Managing Payments
You can manage all your important account information from the Home or Account tabs on the desktop.
Key areas to note are the Payment Method tab, where you can update or add a credit card; Balance & Transactions, where you’ll find an ongoing list of the charges and payments made to your account; Monthly Statement, where you’ll find your latest invoice; and Make a Payment, which you can use for one-time, manual payments.
Changing Plans
You can now switch between the Member and Member Plus plans directly from your account. You have the option to toggle between plans on a monthly basis, and if you realize that you wish you’d selected a different plan as the month unfolds, you can backdate the change to the start of the current month.
Remember that the Member Plus plan best suits people who book fifteen hours or more a month.
Both Casual and Member drivers can request to upgrade or downgrade their plans between accounts directly from the new software. Our Member Services Team will contact you to confirm the change.
Final Thoughts
We hope you enjoy the new software! After logging in on the morning of April 26th, you’re all set to make bookings and drive!
Building upon the convenience and flexibility of our free-floating carsharing option, the High-Use FLO Zone feature brings even more benefits to your fingertips. Here's how it works. When booking a FLO car through our app,…
Making bookings on our app just got a whole lot better! Grid search has arrived, and we're here to walk you through how to use the booking grid. If you haven't had a chance to…
Peg City is glad to reimburse members for washing cars so long as the car is cleaned inside and out with before and after photos emailed along with your receipt. We’ll also add a $10 driving credit to your account as a thank-you!
Carsharing and Cleanliness
Peg City staff clean and inspect vehicles on rotation, so evidence of other drivers and outdoor conditions is a normal part of carsharing.
Depending on the season, you’ll likely notice some level of dirt and debris on the vehicle exterior and interior floor mats when driving Peg City. That said, members are expected to clean up after themselves and their pets. Let’s talk reasonable expectations.
How Much Mess Is Too Much Mess?
If you arrive at your vehicle to find garbage left behind, interior spills, or pet hair on the upholstery, please snap photos and submit them through the Damage/Maintenance report in the Peg City app. You can also send us a quick email. We’ll follow up with previous drivers and schedule the appropriate service in a timely fashion.
Guidelines for Transporting Pets
Our members rely on our service for various needs, including caring for and transporting their furry friends! Pets must travel in a carrier or on a barrier in the cargo area of the vehicle. Please respect other members by cleaning up all pet hair, paw prints or other such messes before returning your car.
Washing Cars and Earning Credit
If a vehicle’s interior becomes noticeably dirty during your booking,
2. Take before and after photos, and clean the vehicle inside and out!
3. Send us an email with the photos and receipts. We reimburse up to $30 per wash as much as twice a month. Plus, we’ll add a $10 driving credit to your account as a thank-you.
Building upon the convenience and flexibility of our free-floating carsharing option, the High-Use FLO Zone feature brings even more benefits to your fingertips. Here's how it works. When booking a FLO car through our app,…
Making bookings on our app just got a whole lot better! Grid search has arrived, and we're here to walk you through how to use the booking grid. If you haven't had a chance to…
