This week we are tackling the importance of reporting damage. This topic is so critical to carsharing we made a snazzy comic for your viewing pleasure! Enjoy.
We are nearly wrapping up Damage Awareness Month here on our blog, and we’ve created a pair of comics to address a topic that is decidedly not so fun.
We hope that sharing helpful winter driving tips, laying out the different insurance options, and outlining how we track vehicle damage, members will feel informed and ready to help keep our entire fleet in the best shape possible. If a car gets bumped, scraped, dinged, or worse, we need to know about it. The sooner we are able to assess and repair damage, the sooner we can get that vehicle back on the road! We happily take on the hassle and cost of vehicle maintenance and repair so that those who choose to go car-free or car-lite don’t have to worry about it.
When damage goes unreported – and unclaimed – it means we have to pay out of pocket, and ultimately that means higher rates for our members. With help from our members, we can stay on top of repairs AND keep costs low for everyone. So on that note here is a comic on Damage Reporting.
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For the month of November, we have been exploring the topic of damage. The next two posts feature a pair of comics that we hope will entertain and inform! First up: Damage Prevention.
Carshare vehicles tend to take a bit more of a beating than your average car, truck, or van. This is because there are different people behind the wheel every day, sometimes every few hours, and they all have different driving habits. Some people are experts with parking in small spots, while others may have less experience driving large vehicles. We encourage defensive driving, staying alert and aware of all your surroundings, and always taking the weather and road conditions into account – this is hands down the best way to prevent damage from happening in the first place.
When damage occurs, minimizing the amount of time that a vehicle is taken out of service is always at the top of our minds, but preventing the damage from happening in the first place is something we can all have a hand in. Without further ado, here is comic number one … Damage Prevention.
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For the month of November, we have been exploring the topic of damage here on the blog. Here is our Fleet Manager, Will Belford, with the low down on tracking damage.
Hi I’m Will, Fleet Manager here at Peg City Car Co-op. If you’ve been following the blog throughout November, you know that vehicle damage is a very important topic for us. It not only affects how the vehicles look, but how they function as well.
We’re wrapping up Damage Awareness Month, and hope our members feel informed and ready for the road ahead. Through this month we’ve offered some helpful winter driving tips, laid out the different insurance options that are available to members, and shared a pair of comics to address topics that help keep our cars (and our drivers) safe! Last but not least, today we are pulling back the curtain on how we track vehicle damage, and how you can help!
Carshare vehicles are used more vigorously than your average car, truck, or van. This is because there are different people behind the wheel every day, sometimes every few hours. Some people are experts with parking in small spots, while others may have less experience driving large vehicles. A good defense from incurring damage is preparation! If you have never driven a type of vehicle before, give it a quick once over to familiarize yourself. How far does the bumper stick out? Are the seat and mirrors adjusted properly? Does this vehicle feature a backup camera? We encourage defensive driving, staying alert and aware of all your surroundings, and always taking the weather and road conditions into account – this is hands down the best way to prevent damage from happening in the first place.
So what about damage caused by someone else? Inspecting and reporting damage to Peg City staff will mean you don’t get held responsible for something you didn’t do. The best time to inspect and report is before you begin driving.
After you make a booking, you’ll receive a confirmation email with all the details of your trip, as well as a short list of any damage on that car that we’re already aware of. Any preexisting scratches, dings, or dents will be noted by a numbered sticker on the car itself.
We’ve added window stickers and booklets in every car to remind you to Take 5 Before You Drive – the booklet will guide you through damage tracking and help troubleshoot common booking issues. Here’s our Fleet Manager, Will, installing them in our first AWD SUV, parked in the Exchange District.
When you arrive to pick up your ride, walk around the vehicle to check for anything new. If you spot any new damage that is larger than a credit card, and it does not have a numbered sticker, it needs to be reported.
You only need to report damage that doesn’t have a sticker or is not in the damage notes in your booking confirmation. Was this dent listed in the email? Is that one big scratch or two separate ones? We would rather hear about it twice than never hear about it at all.
We rely on our members to be our eyes and ears out there on the road! To report damage, please send us an email with photos, or give us a call. This should always be done at the start of your trip.
If you happen to be the one to cause some damage, big or small, please let us know. If you are in a collision, or you are not sure if a vehicle is safe to drive, call us. We have staff on call 7am-midnight seven days a week.
Thank you for reading, and for helping to keep our fleet in tip-top shape.
This December, add 2 drivers for free and earn up to $50 in driving credit!
Shareholding members can now add drivers with a 5L licence to their account! Adding a 5L driver comes with special conditions, so please read on for details. Conditions of Adding a 5L Driver 5L drivers…
Drivers with a 5I licence from Manitoba are now eligible to drive Peg City! You may also benefit from this program if you have a 5I equivalent from another province or region. Here's how to…
For the month of November, we will be exploring the topic of damage here on the blog. This week we’re talking about insurance!
Our carsharing service takes the hassle out of owning a vehicle. When you’re done with your booking, simply return the vehicle and walk away! We cover the cost of fuel, maintenance, and insurance!
But what happens if a vehicle is damaged during your booking?
There are three coverage options available to members, which can help reduce or remove your damage fee. These options include our Basic Coverage, Damage Pool and third party Collision/Loss Damage Insurance options (CLDI).
Basic Coverage All members are covered by Peg City Car Co-op with basic coverage of up to $1000 damage fee in the event of an at-fault collision and $4,800,000 Third Party Liability (TPL). This means in the event of an unfortunate incident causing at-fault damage to a Co-op vehicle during your booking, your damage fee is up to $1000. Personal Injury Protection (PIPP) coverage (bodily injury) also applies to drivers and passengers while they are occupying the vehicle in Manitoba.
If a Co-op vehicle is stolen during your booking, you could pay up to $1000, plus downtime at the regular hourly rates. Vehicle theft is easily preventable if you fob out properly – every time you stop and park – the vehicle cannot be stolen. Pretty neat, huh?
Damage Pool Members can join Peg City’s Damage Pool for $50/year. This coverage includes all aspects of Peg City Car Co-op’s basic insurance, plus you will not be required to pay the $1000 damage fee in the event that a Co-op vehicle is damaged during your booking. Instead, the money will come out of the pool! You can apply to re-join the damage pool if you are in an at-fault incident. The Damage Pool covers all drivers on the account.
CLDI Many credit cards now offer Collision/Loss Damage Insurance (CLDI) that includes carsharing. In the event of a collision, Peg City will provide all the necessary documents for to you to bring to your credit card provider, and they will reimburse you directly for the total cost of the damages. With VISA or MasterCard CLDI coverage, you would be fully covered by the credit card company for any damage to a Co-op vehicle. Your card may not cover certain vehicles (for example, pick-up trucks), so always check with your provider to find out what their restrictions are!
If you’re already a driver with Peg City, adding the Damage Pool or CLDI to your account is easy – simply log in, and click on Damage Coverage, found under the My Account tab. For more details take a look at our Member Manual.
Of course, we hope that there is never any reason to invoke your carsharing insurance, but we want to make sure our members know what their options are. If you have any questions, feel free to get in touch!
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