KNOWLEDGE CENTRE

CLEANING AND MAINTENANCE

Welcome to our carsharing community.

In this orientation, you’ll learn the basics about carsharing with Peg City. 

We recommend that all our members read through the Member Manual for a full understanding of the rules and responsibilities of carsharing. Orientation videos are coming soon!

Please read through the full Member Manual and watch the video tutorial at the end of this orientation.

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CLEANING AND MAINTENANCE

Cleaning
The car was dirty when I arrived.

We clean our vehicles on a set schedule. These visits can be up to 21 days apart. If you feel the vehicle needs to be cleaned inside, outside, or for a specific event, please get in touch! Sending photos to [email protected] helps us schedule the appropriate service.

Oops! I made a mess!

If the vehicle’s interior becomes noticeably dirty during your booking, it’s your responsibility to clean the vehicle prior to returning it. We reimburse for cleaning costs up to $25 per clean. 

To redeem the credit and get reimbursed for your wash, please clean the vehicle inside and out! You may visit any coin-op, Midtown Car Wash, or Chamois.

Then email us a photo or scan of your receipt along with before and after photos to show off your hard work: one exterior, one of the front seats, and one of the back seats – we get a kick out of seeing a clean car!

We also provide a bonus of $10 driving credit for your efforts (two cleanings a month).

Remember, all of our vehicles are non-smoking – no vaping, either. 

MAINTENANCE
There’s a warning light on the dash.

During your use of the vehicle, you need to report any reasonably noticeable indications that engine oil or coolant levels are in need of attention. If any of these indicator lights come on during your reservation, please let our staff know.

Think the car is in need of servicing or repair? Please let the Co-op staff know as soon as possible. All repairs must be pre-authorized by staff.